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Refund and Return Policy

Thank you for choosing Haraka! We strive to ensure your satisfaction with every purchase. Please read our refund policy carefully to understand the terms and conditions associated with returns and refunds.

1. Refund Eligibility:

  • We offer refunds within 15 days of your purchase.

  • To be eligible for a refund, the product must be unused, in the same condition as received, and in its original packaging.

 

2. Return Process:

  • To initiate a return, please contact us at zainab@haraka.store within the specified 15-day timeframe.

  • In your email, include your order number and the reason for the return.

  • You are responsible for the return shipping costs.

 

3. Refund Approval:

  • Once we receive your return request and inspect the returned product, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment within a reasonable timeframe.

 

4. Non-Refundable Items:

  • Some items are non-refundable, including but not limited to gift cards and downloadable software products.

 

5. Late or Missing Refunds:

  • If you haven’t received a refund within the expected timeframe, please check your bank account first.

  • Then, contact your credit card company, as it may take some time before your refund is officially posted.

  • If you’ve done all of this and still have not received your refund, please contact us at zainab@haraka.store.

 

6. No Liability for Shipment Damage:

  • Harka shall not be held liable for any goods damaged during shipment. We encourage you to inspect your package upon delivery and report any damages to the carrier.

 

7. Exchange Policy:

  • We currently do not offer direct product exchanges. If you wish to exchange a product, please follow the standard return process and place a new order for the desired item.

 

8. Contact Information:

  • If you have any questions or concerns about our refund policy, please contact us at zainab@haraka.store

 

Thank you for shopping with Harka! We appreciate your understanding and cooperation with our refund policy.

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